Refund Policy

Depending on the engagement, we bill in one of the following structures:

• Fixed-scope projects— billed against agreed milestones (for example, an upfront deposit, a payment on acceptance of a design or architecture phase, and a final payment on delivery).
• Retainers and ongoing support — billed monthly in advance for a defined scope of hours or coverage (for example, L1–L4 application support).
• Time and materials— billed periodically (typically monthly) in arrears, based on time actually worked.

An upfront deposit, where required, reserves engineering capacity and covers planning, discovery and mobilisation work that begins immediately after signature. Once work has started, deposits are non-refundable except as described under “If we do not deliver what was agreed” below. If a signed Services Agreement is cancelled by the Client before any work has begun, we will refund the deposit in full, less any non-recoverable costs we have already committed on the Client’s behalf (such as third-party licences purchased at the Client’s request).

If a Client cancels a fixed-scope project after work has begun but before it is complete:

• We invoice for all work performed and all Deliverables completed up to the effective date of cancellation, calculated on a pro-rata or time-and-materials basis consistent with the project's rate card.
• Amounts already paid for milestones fully delivered and accepted before cancellation are not refunded.
• Amounts already paid for a milestone that has not yet been delivered are refunded, less any work-in-progress completed toward that milestone.
• Committed third-party costs incurred on the Client's behalf (cloud infrastructure, licences, contractor fees) that cannot reasonably be cancelled are the Client's responsibility and are not refundable by Comlabs.

Retainers and ongoing support engagements may be cancelled by either party on the notice period stated in the Services Agreement (typically 30 days). The current billing period is not refunded once it has begun, since capacity for that period has already been reserved and, in the case of support retainers, coverage has been provided regardless of how many support hours were used. We will not bill for any billing period beginning after the effective date of cancellation.

If Comlabs materially fails to deliver Services or Deliverables consistent with the specification in the Services Agreement, and does not cure that failure within a reasonable period after written notice from the Client (as defined in the Services Agreement, or 15 business days if not otherwise specified), the Client may be entitled to a refund of amounts paid for the undelivered or non-conforming portion of the engagement, at our discretion either as:

• A partial refund reflecting the proportion of the engagement not satisfactorily delivered, or
• Free re-performance of the non-conforming work, where re-performance is a reasonable remedy for the issue.

This remedy does not apply to delays or shortfalls caused by the Client’s own failure to meet the responsibilities described in our Terms and Conditions (for example, late feedback, incomplete access, or scope changes requested after work has begun), or by factors outside our reasonable control.

• Work that has been completed, delivered and accepted by the Client.
• Third-party costs already incurred on the Client's instruction (cloud infrastructure spend, software licences, domain or certificate purchases, contractor or specialist fees).
• Payment processing or bank transfer charges incurred in issuing a refund, which are deducted from the refunded amount where permitted by law.

To request a refund, or to raise a concern about delivered work, contact your Comlabs engagement lead directly, or email admin@comlabstechnologies.com with your company name, the relevant Services Agreement or invoice reference, and a description of the issue. We aim to acknowledge refund requests within 3 business days and resolve them, or provide a clear next step, within 15 business days. Approved refunds are issued using the same payment method used for the original payment wherever possible, and typically reach you within 7–10 business days of approval, subject to your bank or payment provider’s processing times.

We may update this Refund Policy from time to time; the “Last updated” date above reflects the most recent revision. Changes apply prospectively and do not alter the refund terms of a Services Agreement already signed.

Questions about this Refund Policy can be sent to Comlabs Technologies Private Limited, Pune, Maharashtra, India, at admin@comlabstechnologies.com, or through our contact page.